Event Service Agreement
The Rose House Naples LLC
Agreement version 1.0 | September 8, 2026
This Service Agreement governs the Event described in the accepted QuickBooks Estimate. The Estimate supplies the event-specific details; this Agreement supplies the standard service, payment, safety, and responsibility terms. Client should read and retain both documents before signing and paying the deposit.
1 Agreement and Event Details
This Agreement is between The Rose House Naples LLC ("Rose House") and the customer identified in the accepted Estimate ("Client"). "Estimate" means the specific QuickBooks estimate and version accepted by Client, together with subsequent changes approved in writing by Client and Rose House. An unaccepted draft or an internal planning update does not change the agreed services or price.
"Event" means all services described in the accepted Estimate and approved written changes. Depending on the accepted scope, these may include menu planning, food preparation, transportation, delivery, setup, cooking, demonstrations, food and beverage service, staffing, equipment coordination, breakdown, and cleanup. Services are included only to the extent identified in the accepted Estimate or an approved written change.
The Estimate is incorporated into this Agreement and identifies the Event date or dates, service location, schedule, confirmed guest count, item quantities and allocations, menu, services, pricing, and deposit requirement. Those event-specific details need not be repeated in this Agreement. The Estimate controls event-specific details; any exception to a standard term of this Agreement must expressly identify the exception and be approved in writing by both parties.
2 Acceptance Deposit and Planning
Rose House will provide this Agreement with the Estimate when requesting the deposit. A deposit of 50% is required unless a different percentage is expressly agreed in the Estimate. The exact required deposit amount and its calculation will be shown in the QuickBooks deposit request and accepted Estimate. The deposit is credited against the final balance.
The Event is reserved and may move into the planning phase only after Client has accepted the Estimate, signed or electronically accepted this Agreement, and Rose House has received the full required deposit. A pending, failed, or reversed payment does not satisfy the deposit requirement. Signature alone or payment alone is insufficient.
Staffing recommendations and draft requests support budgeting and planning. They do not guarantee a particular individual. After acceptance and receipt of the deposit, Rose House may begin availability checks and staffing invitations for the agreed services.
3 Services and Staffing
Rose House will coordinate and provide the services stated in the accepted Estimate. Food, beverage packages, service labor, vendor services, rentals, delivery, setup, and cleanup are included only as specified. A charge identified as included in menu pricing will not also be charged as separate billable labor for the same service.
Rose House may use qualified personnel and independent providers to perform the agreed scope, subject to the responsibility provisions below. Internal recommendations concerning team size, preparation hours, or scheduling are not separate promises of customer-billable hours unless included in the accepted Estimate.
Bar service is provided only when included in the accepted scope and subject to applicable licensing, age-verification, and responsible-service requirements. Rose House may decline unsafe or unlawful alcohol service.
4 Menu Guest Count and Item Allocations
Client will confirm the menu, guest count, dietary information, and item allocations at least 72 hours before the scheduled service unless the Estimate specifies a different deadline. Menu planning and material Event communications should be documented in writing.
Items priced for the full group follow the confirmed group count. Fixed-quantity items, including children's meals or other limited portions, follow their separately approved quantities. Guest-choice selections follow the approved allocations for those items. Client should review both total guests and item-level quantities; not every selection necessarily serves every guest.
Changes after the confirmation deadline are subject to availability and written approval. Reductions do not automatically reduce the accepted price, and additions may require a revised Estimate. Failure to finalize details does not by itself automatically cancel the Event; Rose House will contact Client to resolve missing information.
5 Prices Changes and Substitutions
Prices in the accepted Estimate are fixed for the agreed scope. Later catalogue price changes do not alter accepted prices. Additions, removals, quantity changes, overtime, or other scope changes require written approval and, where appropriate, a revised Estimate or change order identifying the price impact before the additional charge is incurred.
Menu selections may be affected by ingredient availability or quality. Rose House will seek Client approval for material substitutions, including changes affecting dietary suitability or price. Special sourcing requests are subject to availability and the accepted scope. Travel, sourcing, and planning charges are governed by the Estimate.
6 Service Charge Staff Allocation and Sales Tax
A mandatory service charge of 20% applies to the Event subtotal before service charge and sales tax, as shown in the accepted Estimate. The subtotal comprises the agreed billable services and adjustments before the service charge and tax.
An amount equal to 8% of that subtotal is allocated to Event staff and is included within, not added to, the 20% service charge. This is 8% of the subtotal, not 8% of the service charge. The remaining amount, equal to 12% of the subtotal, supports Rose House's event coordination, administration, and operations. The staff allocation is part of a mandatory service charge and is not a voluntary customer tip. Additional voluntary gratuities are optional.
Applicable sales tax, including tax on taxable service charges, will be calculated and displayed in QuickBooks. This Agreement does not establish a fixed sales-tax rate. Any required tax correction will be reflected in the applicable QuickBooks transaction; reference tax figures elsewhere do not replace that calculation.
7 Final Balance Late Charge and Payment Methods
The final balance is due on the Event service date shown in the Estimate. For a multi-date engagement, the Estimate must identify the applicable service-date payment schedule. Approved additions and other agreed adjustments will be included in the final invoice.
If a balance remains unpaid after seven calendar days following its due date, a one-time late charge of 10% of the unpaid balance may be assessed, only to the extent permitted by applicable law. The charge does not compound, recur weekly, or apply to amounts already paid. If applicable law permits a lower charge, that lower limit controls.
Client may use the payment methods offered in the QuickBooks request or otherwise approved in writing by Rose House. Any permitted payment-processing surcharge must be disclosed before payment and comply with applicable law and payment-network rules. No processing surcharge is imposed solely because a payment is late, and no processing fee will be charged twice for the same payment.
8 Cancellation Rescheduling and Refunds
Client must submit cancellation or rescheduling requests in writing to events@rosehousenaples.com. If cancellation notice is received at least 14 calendar days before the scheduled service date, Rose House will refund the deposit. If notice is received fewer than 14 calendar days before the service date, the deposit is nonrefundable, except where applicable law requires otherwise.
Rescheduling requires written agreement and is subject to availability. Any application of the deposit to a replacement date or change in price must be confirmed in writing. No additional cancellation obligation is created unless expressly agreed and legally permitted.
All sales are final after services have been rendered. Client agrees to the no-refunds-after-service policy, except where a refund or other remedy is required by applicable law. Rose House reserves the right to issue a credit or refund at its discretion. A discretionary accommodation does not create an obligation to grant future credits or refunds.
The post-service policy does not override the pre-service cancellation terms above, Rose House's obligation to refund payments for services it cancels and does not provide, or any rights that cannot lawfully be waived. A refund or credit does not settle an injury or property-damage claim unless separately agreed.
9 Access Workspace and Cleanup
Client will provide timely access to the agreed work and service areas, safe working conditions, functioning utilities, and any Client-supplied equipment or containers identified in the Estimate. Children, pets, and guests should remain outside active cooking and service work areas unless participating in an agreed supervised activity.
Rose House may pause unsafe work and will notify Client promptly of access or safety problems. Any revised scope, additional cost, or cancellation will be addressed under this Agreement and documented in writing. An unsafe workspace does not authorize an undisclosed charge.
If an unsuitable workspace requires additional cleaning, Rose House may document its condition and request Client approval of a $100 cleaning fee before undertaking that additional work. Rose House will clean the areas it uses as specified in the Estimate and remove its equipment. Whole-home, venue-wide, or unrelated cleanup is excluded unless expressly included.
10 Allergies Food Handling and Leftovers
Client will disclose known allergies, dietary restrictions, and special handling needs before menu confirmation and promptly communicate changes. Rose House will use reasonable care in meeting agreed requirements, but cannot guarantee an allergen-free environment where shared kitchens, equipment, or supplier facilities are involved.
Rose House will follow applicable food-safety requirements while food is in its control. After food or leftovers are handed over, Client is responsible for following the provided storage, refrigeration, reheating, and disposal instructions. Rose House may decline to leave food that cannot safely be retained. This allocation does not excuse unsafe preparation or handling by Rose House before handover.
11 Food Safety Waiver
In consideration of participation in the Event, Client, for Client and any estate or representative lawfully bound through Client, releases, waives, discharges, and covenants not to sue Rose House, its affiliates, officers, employees, and agents for claims of personal injury, accident, illness, death, or property loss arising solely from the inherent risks of participation described below, to the fullest extent permitted by law.
This waiver does not release a claim to the extent caused by Rose House's negligence, willful misconduct, breach of this Agreement, violation of applicable food-safety requirements, or any liability that cannot lawfully be waived. Client does not purport to waive another guest's, employee's, or minor's independent rights merely by booking the Event. Any required individual participation waiver must be separately reviewed and accepted by the appropriate person.
12 Assumption of Risks
Client acknowledges that food preparation, transportation, service, consumption, and related Event activities involve risks. These may include foodborne illness arising from undercooking, cross-contamination, or improper refrigeration or temperature control; allergic reactions and allergen cross-contact; choking; cuts; burns from hot food, liquids, equipment, or surfaces; slips and falls; and fire or gas hazards.
Client agrees to disclose known dietary restrictions and allergies, communicate relevant safety instructions to participants, and follow reasonable instructions concerning food handling, storage, reheating, and participation in Event activities. Client assumes the inherent risks of Client's voluntary participation to the extent permitted by law. This acknowledgment does not excuse Rose House from applicable food-safety requirements or waive rights or liabilities that cannot lawfully be waived.
13 Indemnification and Hold Harmless
To the fullest extent permitted by law, Client agrees to indemnify and hold harmless Rose House, its affiliates, officers, employees, and agents (the "Indemnified Parties") from third-party claims, actions, damages, liabilities, and reasonable costs and attorney fees, but only to the extent caused by Client's negligence, willful misconduct, or material breach of this Agreement, or by persons for whose conduct Client is legally responsible.
This obligation does not require Client to indemnify an Indemnified Party for that party's own negligence, willful misconduct, breach of this Agreement, or nonwaivable legal responsibility. A claim does not become Client's responsibility solely because a guest attended the Event or a Rose House contractor performed the work.
The party seeking indemnification will provide prompt written notice, reasonable supporting information, and an opportunity to participate in the response. No settlement imposing an admission or nonmonetary obligation on Client may be made without Client's written consent. Insurance notice, cooperation, and settlement requirements remain applicable.
14 Independent Contractors and Third Party Vendors
The Event may include independent providers such as rental companies, entertainers, transportation providers, venues, and specialty contractors. The Estimate or written confirmation will identify services arranged through Rose House and their scope.
Providers retained directly by Client are responsible for their own services, personnel, equipment, licensing, insurance, and performance. Unless expressly agreed in writing, Rose House does not supervise, control, or guarantee those providers. A referral, introduction, or scheduling accommodation does not by itself make Rose House responsible for their services.
To the fullest extent permitted by law, Client releases Rose House and its officers, employees, and agents from claims arising solely from acts or omissions of independent providers outside Rose House's control. This release does not apply to the extent a claim results from Rose House's own negligence, willful misconduct, breach of this Agreement, or a responsibility that cannot lawfully be delegated or waived.
When Rose House retains a chef, staff member, or other provider to perform services Rose House has promised, engaging that provider does not by itself eliminate Rose House's contractual obligations. A separate contractor agreement may allocate responsibility between Rose House and the contractor, but does not require Client to pursue only that contractor or determine anyone's legal employment status.
Additional provider agreements, safety instructions, and activity-specific waivers may be required before participation. They must be supplied for review and accepted by the appropriate person. This Agreement does not accept another provider's waiver on behalf of Client or any guest. Client will reasonably cooperate in obtaining required venue permissions and communicating applicable safety requirements.
15 Client Property and Damage Reporting
Client will identify known defects, fragile surfaces, special equipment instructions, and restrictions affecting areas or items to be used for the Event. Client should secure valuables and remove fragile or irreplaceable items from work and service areas where reasonably practicable.
Rose House will use reasonable care in providing the contracted services. Rose House is not responsible for pre-existing damage or loss caused solely by a defect, condition, or act outside its responsibility and control. Client's failure to remove or identify an item does not automatically release Rose House from responsibility for damage it negligently causes.
Suspected Event-related damage should be reported promptly after discovery, with photographs and a description where available. The parties will reasonably cooperate in documenting the incident and permitting inspection by the relevant provider or insurer. Reasonable emergency steps to prevent additional damage may be taken immediately.
Responsibility will be determined under the facts, this Agreement, and governing law. Nothing in this Agreement guarantees insurance coverage, alters an insurance policy, requires Client to pursue only an individual contractor, or excludes liability that cannot lawfully be excluded.
16 Events Beyond Reasonable Control
If severe weather, a hurricane, government restrictions, utility failure, or another circumstance beyond a party's reasonable control materially prevents safe performance, that party will notify the other promptly. The parties will discuss a reasonable rescheduling or scope adjustment and document any agreed credit, refund, or revised price.
This provision does not create an automatic forfeiture beyond the stated cancellation terms, excuse payment for services already provided, or override remedies required by law. Any disposition of payments for services not provided must comply with this Agreement and applicable law.
17 Notices Governing Law and Entire Agreement
Event changes, approvals, concerns, cancellation notices, and rescheduling requests should be sent in writing to events@rosehousenaples.com. Rose House may be contacted at 239-572-4893. Material telephone discussions should be confirmed in writing.
This Agreement and the accepted Estimate, including approved written changes, constitute the parties' agreement for the Event. Florida law governs, subject to applicable mandatory law. The parties will first attempt in good faith to resolve concerns directly. Nothing limits nonwaivable legal rights or prevents required insurer notification.
If a provision is unenforceable, it will apply only to the extent permitted by law, and the remaining provisions will remain effective to the extent they can operate independently. A change to this Agreement requires written acceptance by both parties.
18 Signature and Electronic Acceptance
By signing below or using an electronic acceptance process that expressly identifies this Agreement and the accepted Estimate, Client confirms receipt of both documents, has had an opportunity to review them, and agrees to their terms, including the service charge, payment and cancellation terms, Food Safety Waiver, Assumption of Risks, and Indemnification and Hold Harmless provisions.
A person signing for a company represents that they are authorized to bind that company. Signing as an event host does not alone constitute acceptance on behalf of every participant. The acceptance record must identify Client, the accepted Estimate number and version or date, this Agreement version, and the signature date. Both parties may retain an electronic copy. A separate handwritten signature block is unnecessary where the electronic record captures these details.
The Event may enter planning only when acceptance and the full required deposit have both been received as provided in Section 2.